Corrective & Preventative Action (CAPA) Module – The CAPA module provides you with a way to track issues from capturing the initial complaint through resolution. It also allows you to tailor how different types of issues will be handled. With customized wizards and templates you can decide what pieces of information you’d like to collect and who in your organization should take ownership in resolving the problem. After the details are captured in a wizard, based upon the source of the issue, they will automatically be dropped into a pre-designed template allowing you to apply specific actions with specific people assigned and a workflow. Safety issues will immediately flow to the safety manager, customer complaints will immediately flow to the quality manager and so on.
Issues and complaints can be captured via easy to design custom wizards, capturing only the details that you want to capture. Here’s an example of what a person reporting an issue might see…
Once the details have been captured, Q-Pulse will drop them into a customized workflow and send out emails using your existing email system to notify those responsible for responding.
Six Sigma: Q-Pulse can be set-up, so that issues captured from a specific source can go to a specific type of workflow. For example those involved in a Six Sigma project may want to use the DMAIC process for issues captured in a Six Sigma Wizard.
Supplier Corrective Action Request (SCAR) – Those involved in Supplier Quality may want a Wizard capturing (SCARs) or Supplier Corrective Action Requests to default to a SCAR workflow. Q-Pulse can send emails directly to the supplier and the supplier can respond via the included Q-Pulse Web Portal.
